FAQ (Frequently Asked Questions)

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About Us – FAQs

Check In/Check out
Check in time begins at 3:00 p.m. If you would like to check in earlier, then please call us on the day of arrival to see if your room is ready. If your room is not yet ready, we will provide you with a parking spot any time after 11:00 a.m. and we’ll be happy to get you in your room just as soon as it is ready.

Guaranteed Reservations
To guarantee a reservation at the Avenue Inn, a valid credit card is required at time of booking.

Cancellation Policy
If you need to cancel a reservation, we ask that you let us know at least 8 days prior to your arrival date to avoid loss of your advance deposit. The cancellation policy for reservations made online through https://www.avenueinn.com is the same. Reservations cancelled at least 8 days prior to arrival date will be charged a $20.00 processing fee!

Special Events
During special event times in Rehoboth Beach, we ask that you cancel your reservation two weeks (14 days prior) to your scheduled arrival date to avoid a fee equal to 50% of the entire stay. If a reservation for a special event weekend is cancelled more than two weeks prior to the scheduled arrival date, the deposit is fully refunded minus a $20.00 processing fee.

Online Deposit
When booking online at https://www.avenueinn.com, a deposit equivalent to one night’s room and tax will be processed automatically.

Age Policy
We do not allow minors under 21 to book a room or to stay unaccompanied by an adult.

Non-Smoking Policy
We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.

If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $250.00 and guest will be asked to leave the property.

Pet Policy
Since we cater to guests with allergies, we do not allow pets in our rooms. An unregistered pet will result in a $250.00 fee.

Quiet Policy
To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. Four your comfort and protection, we will not allow parties or any noise disturbances inside or outside the Avenue Inn. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.

Late Arrivals
If you will be arriving at the Avenue Inn after 10:00 p.m. EST, then please call us at either 302-226-2900 or 800-433-5870 for the late arrival procedures.

Photo ID
Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.

Room Occupancy
The Avenue Inn fire code permits a maximum number of people (regardless of age) in our rooms.

Rooms that have 1 King Bed – Maximum # = 2
Rooms that have 2 Queen Beds – Maximum # = 4
Rooms that have 1 King Bed + 1 Sofa Bed – Maximum # = 4
Rooms that have 2 Queen Beds + 1 Sofa Bed – Maximum # = 6
Jacuzzi Rooms – Maximum # = 2

All rates quoted are based on two people per room. Each additional person in the room over the age of 5 will be charged $15.00 per person per night regardless of room type.

Payment Options
We accept all major credit cards. You may pay cash at check out, but a valid credit card will be charged for the balance of your stay at check in.

Taxes
Hotel stays in Rehoboth Beach are subject to a state tax of 8% per night

How do I cancel a reservation?
If you booked a reservation over the phone, or online through https://www.avenueinn.com, then you will need to call us to cancel. You will know your cancellation is complete when you have received a cancellation number and cancellation number and cancellation e-mail.

How do I make changes to a reservation?
If you need to make changes to your reservation–changing dates, room type, etc.–please give us a call at 800-433-5870 or 302-226-2900 and we will be happy to assist you. Please be aware that if you make changes to your reservation, then the rate may change accordingly or if you are making the change within 7 days of your arrival date, there may be changing fees involved.

Do I need a credit card to make a reservation?
Yes, we require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax. Please review our cancellation policy.

Will my credit/debit card be charged when I make an online reservation?
Yes. When a reservation is made online through https://www.avenueinn.com a deposit of one nights’ stay (one night’s room and tax is taken) Please review our cancellation policy.

Will my credit card be charged if I forget to cancel my reservation?
Yes, you will be charge for one nights’ stay (room and tax); unless your reservation is for a special event, in which case, you could be charged up to 50% of the entire stay. To avoid being charged these fees, reservations must be cancelled in accordance with the cancellation policy as outlined. Please take time to review our cancellation policies.

Do you have rollaway beds or cots available?
No, we do not. Please review our maximum number of people permitted list.

Do children stay for free?
Yes, children under 6 stay free. Rates are based on 2 people. Each additional person in the room will be charged $15.00 per person per night regardless of room type.

Do you have a restaurant?
No, we do not have a restaurant on property. We do, however, serve a complimentary extended continental breakfast daily and Hospitality Hour every afternoon.

Complimentary Breakfast consists of:
Coffee, Tea, Juice, Water
Bagels, Danish, Muffins
Cold Cereal, Hot Cereal
Egg Casserole, French Toast Casserole, Baked Apple Casserole (Fall & Winter)
Yogurt, Fresh Fruit Cups

Complimentary Hospitality Hour consists of:
Almaden Chardonay Wine
Almaden Burgundy Wine
Port Wine Cheese

How can I make special requests regarding my stay?
Special requests can be made when booking on-line or over the phone. When booking on-line, there is a space provided to type any special instructions, assistance needs, disability requirements or late arrival information in the box below.

Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.

Do you have government rates available?
No, we do not offer government rates. We have found that although we offer more amenities than any other hotels in Rehoboth Beach, our rates are competitive with the other Rehoboth Beach Hotel Properties’ discounted rates.

Do you offer currency exchange?
No, we do not.

Do you have on-site laundry facilities?
Yes, we do have guest laundry coin operated facilities. Laundry detergent soap may be purchased at the Front Desk.

Do you accommodate late check outs?
Yes, based on availability. For information regarding a later check-out time, contact the Front Desk the morning of departure.

Do you have an airport shuttle?
No, we do not have our own shuttle service. There are shuttles and taxis available at both Baltimore-Washington International Airport or Philadelphia International Airport.

What local restaurants are open for Thanksgiving?

Big Fish Grill – 302-227-3665
Just In Tyme – 302-227-3100
Purple Parrot – 302-226-1139
Rehoboth Diner – 302-227-0908
Summer House – 302-227-3895
Victorias – 302-227-0615
Buttery – 302-645-7755
Cloud 9 – 302-226-1999
Sting Ray – 302-227-6476
Zebra – 302-226-1160

Avenue Inn
33 Wilmington Avenue Rehoboth BeachDE19971 USA 
 • 800-433-5870