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Frequently Asked Questions for Avenue Inn & Spa
Check in time begins at 3:00 p.m. If you would like to check in earlier, then please call us on the day of arrival to see if your room is ready. If your room is not yet ready, we will provide you with a parking spot any time after 11:00 a.m. and we’ll be happy to get you in your room just as soon as it is ready
To guarantee a reservation at The Avenue, a valid credit card is required at time of booking.
(January through April and October through December), will not be charged a deposit until the day of check in. Should you need to cancel your reservation (off season only), you have until 6:00 p.m. on check in day to cancel with no fees. For in season, (May through September), any reservations made for in season, we will charge your credit card the first night plus tax at the time you make your reservation and our standard seven day cancellation policy will be in effect. Exceptions will be for Special Event Weekends which will adhere to our normal in season deposit and cancellation policy.
During special event times in Rehoboth Beach, we ask that you cancel your reservation two weeks (14 days prior) to your scheduled arrival date to avoid a fee equal to 50% of the entire stay. If a reservation for a special event weekend is cancelled more than two weeks prior to the scheduled arrival date, the deposit is fully refunded minus a $25.00 processing fee.
(January through April and October through December), will not be charged a deposit until the day of check in. Should you need to cancel your reservation (off season only), you have until 6:00 p.m. on check in day to cancel with no fees. For in season, (May through September), any reservations made for in season, we will charge your credit card the first night plus tax at the time you make your reservation and our standard seven day cancellation policy will be in effect. Exceptions will be for Special Event Weekends which will adhere to our normal in season deposit and cancellation policy.
We do not allow minors under 21 to book a room or to stay unaccompanied by an adult.
We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.
If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $250.00 and guest will be asked to leave the property.
Since we cater to guests with allergies, we do not allow pets in our rooms. An unregistered pet will result in a $250.00 fee.
To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. For your comfort and protection, we will not allow parties or any noise disturbances inside or outside The Avenue. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.
If you will be arriving at The Avenue after 10:00 p.m. EST, then please call us at either 302-226-2900 or 800-433-5870 for the late arrival procedures.
Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.
The Avenue policy permits a maximum number of people (regardless of age) in our rooms.
Rooms that have 1 King Bed – Maximum # = 2
Rooms that have 2 Queen Beds – Maximum # = 4
Rooms that have 1 King Bed + 1 Sofa Bed – Maximum # = 4
Rooms that have 2 Queen Beds + 1 Sofa Bed – Maximum # = 6
Jacuzzi Rooms – Maximum # = 2
All rates quoted are based on two people per room. Each additional person in the room over the age of 8 will be charged $20.00 per person per night regardless of room type.
There must be at least one 21 year old in each room.
We accept all major credit cards. You may pay cash at check out, but a valid credit card will be charged for the balance of your stay at check in.
Hotel stays in Rehoboth Beach are subject to a state tax of 8% per night
How do I cancel a reservation?
If you booked a reservation over the phone, or online through https://avenueinn.com, then you will need to call us to cancel. You will know your cancellation is complete when you have received a cancellation number and cancellation number and cancellation e-mail.
How do I make changes to a reservation?
If you need to make changes to your reservation–changing dates, room type, etc.–please give us a call at 800-433-5870 or 302-226-2900 and we will be happy to assist you. Please be aware that if you make changes to your reservation, then the rate may change accordingly or if you are making the change within 7 days of your arrival date, there may be changing fees involved.
Do I need a credit card to make a reservation?
Yes, we require a credit card to guarantee all reservations and a credit card to be physically scanned at check in.
The Avenue Inn is implementing a new deposit and cancellation policy for all reservations. Effective, January 7th, 2019 any reservations made for off season (January through April and October through December), will not be charged a deposit until the day of check in. Should you need to cancel your reservation (off season only), you have until 6:00 p.m. on check in day to cancel with no fees. For in season, (May through September), any reservations made for in season, we will charge your credit card the first night plus tax at the time you make your reservation and our standard seven day cancellation policy will be in effect. Please review the cancellation policy.
Will my credit/debit card be charged when I make an online reservation?
(January through April and October through December), will not be charged a deposit until the day of check in. Should you need to cancel your reservation (off season only), you have until 6:00 p.m. on check in day to cancel with no fees. For in season, (May through September), any reservations made for in season, we will charge your credit card the first night plus tax at the time you make your reservation and our standard seven day cancellation policy will be in effect. Exceptions will be for Special Event Weekends which will adhere to our normal in season deposit and cancellation policy.
Will my credit card be charged if I forget to cancel my reservation?
(January through April and October through December), will not be charged a deposit until the day of check in. Should you need to cancel your reservation (off season only), you have until 6:00 p.m. on check in day to cancel with no fees. For in season, (May through September), any reservations made for in season, we will charge your credit card the first night plus tax at the time you make your reservation and our standard seven day cancellation policy will be in effect. Exceptions will be for Special Event Weekends which will adhere to our normal in season deposit and cancellation policy.
Do you have rollaway beds or cots available?
No, we do not. Please review our maximum number of people permitted list.
Do children stay for free?
Yes, children under 9 stay free. Rates are based on 2 people. Each additional person in the room will be charged $20.00 per person per night regardless of room type.
Do you have a restaurant?
Complimentary Breakfast consists of:
Coffee, Tea, Juice, Water
Bagels, Danish, Muffins
Cold Cereal, Hot Cereal
Mini Baked Eggs or Scrambled Eggs
Bacon or Sausage Patties, or Canadian Bacon
Pancakes or Chip Beef & Biscuits
Baked Apple Casserole (Fall & Winter)
Yogurt, Fresh Fruit
Complimentary Hospitality Hour consists of:
Chardonay Wine
Burgundy Wine
Port Wine Cheese
How can I make special requests regarding my stay?
Special requests can be made when booking on-line or over the phone. When booking on-line, there is a space provided to type any special instructions, assistance needs, disability requirements or late arrival information in the box below.
Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.
Do you have government rates available?
No, we do not offer government rates. We have found that although we offer more amenities than any other hotels in Rehoboth Beach, our rates are competitive with the other Rehoboth Beach Hotel Properties’ discounted rates.
Do you offer currency exchange?
Do you have on-site laundry facilities?
Yes, we do have guest laundry coin operated facilities. Laundry detergent soap may be purchased at the Front Desk.
Do you accommodate late check outs?
Yes, based on availability. For information regarding a later check-out time, contact the Front Desk the morning of departure.
How do I get an item returned if I’ve left it behind?
If you leave something behind at the hotel, please contact a member of the front desk staff and they will contact our local UPS dealer. UPS will pick up the item from the hotel, package it, and ship it back to you in a short period of time. UPS will bill your credit card directly.
