As you may know, throughout the year we like to shine a spotlight on some of our amazing staff. We thought you’d like to get to know the people behind the Avenue Inn and Spa. They are the heart of our hotel and why we achieve incredible accolades and high Tripadvisor ratings. We interviewed Lisa Hernandez, the Executive Housekeeper at the Avenue Inn and Spa recently to continue with our series. Here’s the inside scoop!
On the Job
When did you start working at the hotel and what attracted you to the position?
LH: I started working at the Avenue Inn and Spa on May 9th, 2021. What most attracted me was the atmosphere of the hotel. It’s a totally different vibe from other hotels.
Where and when did your career in hospitality start?
LH: My career in hospitality started when I was 17 years old at the Princess Royale Hotel in Ocean City, MD.
What is the toughest part of your job right now?
LH: The hardest part is retention. Because of the effects of COVID, finding strong, guest-oriented staff can be a challenge.
The Good Stuff
What has been your greatest success thus far in your career?
LH: My greatest success thus far my career in hospitality would be cultural awareness. A high level of cultural awareness is probably the topmost hospitality skill. To succeed as a hotelier, you must have high acceptance rates from the team. And an understanding culture helps you get along with everyone.
What was your fondest memory of a customer?
LH: My fondest memory of a customer was when it was a couple’s anniversary and Randi had told me to do something special, so I thought up something creative and decorated the room. You might have even seen a post about it on social media.
What do you like to do in your spare time?
LH: I love to go shopping, go to the beach, and go on adventures with friends.
What is one thing very few people know about you?
LH: One thing very few people know about me is that I take everything to the heart.
Who do you admire, or look up to, and why?
LH: Someone I admire and look up to is my uncle. He’s an incredibly hard worker and has built a successful business.